Troubleshooting

• I uploaded my job, but it doesn’t seem to be doing anything. Why?
• No frames are rendering, but the cost consumed is going up. Why?
• My job has been sitting in an Analyzing or Analysis Failed state. Why?
• I received a job error email saying there was an error log attached, but I don’t see it?
• Installing Agent Updates
• How much memory do your nodes have?
• Does your agent software log what it’s doing?
• I just signed up, but when I installed your agent, I get an unable to verify account error message. How can I fix that?
• My job is done rendering, but why haven’t the frames been delivered?
• I sent a small render job through your farm yesterday, but I don’t have an invoice today…why?
• General scene file preparation
• Do you have a phone number I can call for help?
• How can you support custom fonts?
• Submitting Jobs
• Still Image Renders, a.k.a. Tile Render Jobs
• Common Error Messages and Fixes
• When I try to submit a job, I get an error message saying my account is suspended?
• Why did my credit card payment fail?
• I want multiple jobs to render at the same time. How do I do that?
• How do you schedule compute resources?
• Explanation of the multi-session TCP transfer mechanism in the Pixel Plow agent
• Why do you charge a card validation fee?
• Multipass output handling for Cinema 4D scenes
• Renderfarms 101
• Scene file prep when using Arnold
• Why am I getting an error message saying “Unable to establish multiple farm connections”?
• My job has been sitting in an Uploaded or Analysis state at 100% for a while. Why?
• Scene file prep when using Redshift
• Agent operation behind a proxy server
• What does the “Show Logs” option in the Job Status window do?
• What does “Awaiting Upload” mean in the agent display?